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2014 ACOMM Award Winners

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2014 Communications Ambassador

Stuart Lee is currently Group Executive for Telstra Wholesale and over more than 40 years he has made a major contribution to the Australian telecommunications industry. Since he joined the company as a cadet engineer in 1971, Stuart has held a variety of executive and senior roles at Telstra across products, engineering, billing, marketing, IT, international, procurement, and operations. He stands out as a leader for his dedication, vision, principled approach and deep knowledge of the industry.

Winner: Stuart Lee

Stuart Lee Photo

Innovation (Large)

Vodafone Hutchison Australia for their 'Red Plan' that gives customer's access to all of their plan inclusions while overseas, for an extra $5 a day.

Winner: Vodafone Hutchison Australia

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Innovation (SME)

NetComm Wireless for its '3G Smart Meter Modules' that puts the 'smart' in smart meters - optimising any smart meter application, anywhere.

Winner: NetComm Wireless

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Services to Industry - Professional Services

Gilbert + Tobin for their 'Telco Navigator app' that brings together more than 400 laws, regulations, codes and regulatory decisions and instruments that govern the telecommunications industry in Australia.

Winner: Gilbert + Tobin

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Best Marketing Initiative

Virgin Mobile Australia for Australia's biggest-ever location-based alternative reality mobile app - 'Game of Phones' - that rewarded its ultimate winner with a $50,000 Virgin Mobile holiday voucher.

Winner: Virgin Mobile Australia - 'Game of Phones'

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Best Mobile Solution

Telstra for their '24x7 App' that allows customers to manage their accounts and services whenever and where ever they want.

Winner: Telstra Corporation

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Vendor Innovation (Large)

Ericsson for their 'Smart Meters application' that combines public operator's 3G networks, smart meters, and the system integration to provide large scale communications with Smart Meters over public 3G mobile networks.

Winner: Ericsson Australia - 'Smart Meter'

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Vendor Innovation (Emerging)

NetComm Wireless for their 'Wireless' Light Industrial series' that provides simple and economical plug-and-play M2M connectivity, allowing any business to remotely manage virtually - any application on any wireless network - worldwide.

Winner: NetComm Wireless

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Satellite Provider of the Year

Skybridge for their ability to coordinate and deliver in some of the world's most remote and sensitive locations including remote indigenous communities and for the many positive customer testimonials that sets a major benchmark for the Australian satellite industry.

Winner: Skybridge (Australia)

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Community Contribution

Optus for their 'Digital Thumbprint' cyber-wellness program, delivered free to Secondary schools in metropolitan NSW and VIC by world-class facilitators keeping children safe online.

Winner: Optus

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Commitment to Customer Service - Corporate/Business

Next Telecom for their state of the art CRM that allows real time monitoring of customer services, enabling immediate action and a workable solution for their customers.

Winner: Next Telecom

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Commitment to Customer Service - Consumer

Optus for their analytics tool that improves resolution management and response time to customer complaints while utilising the tools complaints data to identify and resolve issues before they become a complaint.

Winner: Optus

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